Cookies

What cookies are

Cookies are small text files that a website stores on your device to remember things about your visit — like keeping your shopping basket as you browse, or remembering the choices you have made. Similar technologies, such as local storage and pixels, work in comparable ways; we refer to all of them as "cookies" in this policy.

How we use cookies

We use cookies to:

• make essential parts of the website work, such as the shop basket and checkout;
• remember your cookie consent choices;
• understand — with your consent — how visitors use the website so we can improve it;
• support optional features such as the WhatsApp chat button and accessibility tools.

We do not use cookies to build advertising profiles based on your health interests, and we never sell information collected by cookies.

Your consent choices

When you first visit, a cookie banner asks for your consent before any non-essential cookies are set. You can accept all, reject all, or choose by category. You can change your mind at any time:

Manage your cookie preferences

Withdrawing consent does not affect cookies that are strictly necessary for the website to function.

Strictly necessary cookies

These are required for the website to work and cannot be switched off:

• Shop and checkout — WooCommerce cookies that keep your basket contents and session as you move between pages;
• Consent management — cookies that record the cookie choices you have made so we do not ask on every visit;
• Security — cookies that help protect the website and your account during checkout.

Analytics cookies (consent required)

With your consent, we use Google Analytics (via Google Tag Manager) to understand how the website is used — which pages are visited, how people find us, and where the website can be improved. The data we receive is aggregated and does not identify you by name. You can refuse or withdraw consent for analytics cookies at any time using the link above.

Functional cookies (consent required)

Optional features set their own cookies when you use them, including:

• WhatsApp chat button — the "Chat with VIYA" widget, provided by a third-party chat service;
• Accessibility tools — widgets that remember your display preferences, such as text size.

Third-party cookies

Some cookies are set by third parties whose services appear on our website, such as payment providers during checkout and embedded content (for example, videos or social media). These third parties are responsible for their own cookies, which are described in their privacy and cookie policies. We link to their policies wherever practical and only load non-essential third-party services after consent.

Managing cookies in your browser

Most browsers let you view, block and delete cookies in their settings — usually under "Privacy" or "Site settings". Blocking all cookies may stop parts of this website from working, including the shop basket and checkout. Help pages for the most common browsers:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

Changes to this policy

We may update this Cookie Policy as the website and the services we use change. The "Last updated" date at the top of this page shows when it was most recently revised.

Contact us

Questions about cookies or this policy? See our Privacy Policy for how we handle personal information, reach us via the contact page, or call or WhatsApp us on +254 701 727 174.